Refund policy
Return & Refund Policy
At SportyEyes, every pair is built for athletes who demand performance. We want you to be fully confident in your gear. Please read our return and refund terms below.
1. Return & Exchange Window
You may request a return or exchange within 72 hours (3 days) of delivery. Requests made after this 72-hour window cannot be accepted.
To be eligible, the product must be unused, unworn and undamaged, with all original packaging, case, cleaning cloth, tags and accessories intact. For hygiene and safety reasons, we cannot accept eyewear that shows signs of wear.
2. Damaged, Broken or Defective Products — Full Refund
If your product arrives broken, damaged in transit, defective, or you received the wrong item, you are entitled to a full refund — or a free replacement, whichever you prefer.
Simply report the issue within 72 hours of delivery and share a clear photo or short video of the product and its packaging. This helps us verify and process your claim quickly. In these cases, SportyEyes covers all shipping and pickup costs. Your full refund is credited to your original payment method once the claim is approved.
3. Change of Mind, Size or Fit — Exchange Only
For non-defective returns (change of mind, wrong size, or fit preference), we offer exchange only — no cash refund.
We arrange a free reverse pickup for you. The exchange value is adjusted as follows:
Exchanging for an item of equal value: no extra charge.
Exchanging for a higher-value item: pay only the price difference.
Exchanging for a lower-value item: the difference is refunded to your original payment method after deducting a small reverse-pickup handling fee.
Only one exchange is permitted per order.
4. Prescription Lens Orders — Final Sale
All prescription lens orders are custom-made to your exact specifications and are therefore final sale. They are not eligible for return or exchange for change of mind, fit preference, or an incorrect power submitted by the customer.
However, if a prescription order arrives damaged, defective, or with a lens power different from what you ordered, it is fully covered under Section 2 above — you will receive a full refund or free replacement.
5. Non-Returnable Items
Prescription lenses (see Section 4)
Items marked "Final Sale"
Products returned without original packaging, tags or accessories
Products showing signs of use or damage caused after delivery
6. How to Request a Return, Exchange or Refund
Email us at sportyeyes86@gmail.com or call/WhatsApp us at +91 6289882779 with your Order ID within 72 hours of delivery.
For damaged, broken or wrong items, attach clear photos or a short video.
Our team will confirm eligibility and arrange a free pickup.
Once the returned item passes a quality check, your exchange is dispatched or your refund is processed.
7. Refund Timeline
As SportyEyes operates on a prepaid-only basis, all approved refunds are credited back to your original payment method. Refunds are typically initiated within 2–3 business days of approval and may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.
9. Contact Information
For assistance related to returns, refunds, or replacements:
Email: support@sportyeyes.com
Phone number : 6289882779
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST
This policy is governed by applicable Indian laws, including the Consumer Protection (E-commerce) Rules, 2020.
